Exchange & Return Policy

Last Updated: August 20, 2026

At Babysaurus, we want every little one to feel comfortable, confident, and happy in their new pieces. If something isn't quite right, we're here to make the process as simple and straightforward as possible.

Exchanges

Need a different size? We offer free size exchanges within 7 days of delivery.

To be eligible for an exchange, the item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Returned with the original tags attached

Simply contact us with your order number and the size you'd like instead, and we'll guide you through the exchange process.

Returns & Replacements

If your order arrives damaged, defective, or incorrect, we'll make it right.

Depending on the situation, you may be eligible for a full refund or a replacement.

Please contact us within 3 days of delivery and provide:

  • Your order number
  • A clear photo showing the issue
  • A brief description of the problem

Our team will review the request and guide you through the next steps.

Items That Are Not Eligible for Exchange

Size exchanges are only available when the item meets the eligibility requirements above. Items that have been:

  • Worn or used
  • Washed
  • Damaged after delivery due to customer use
  • Returned without original tags
  • Returned outside the applicable exchange period

may not be eligible for an exchange.

How to Request an Exchange or Return

Getting started is easy:

  1. Message us on WhatsApp or Instagram.
  2. Share your order number.
  3. Tell us whether you need a size exchange, refund, or replacement.
  4. If there is an issue with the item, send us a clear photo.
  5. We'll review your request and guide you through the next steps.
  6. Where applicable, we'll provide instructions for pickup or drop-off.

Please do not send an item back without contacting us first, as this may delay the process.

Refunds

If your refund is approved, it will be processed within 5–7 business days.

Refunds are issued through the original payment method, where possible. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Shipping & Delivery Issues

If you receive the wrong item, a damaged item, or an item with a manufacturing defect, please contact us within 3 days of delivery with your order number and clear photos of the issue.

We'll review the situation and, where applicable, arrange a replacement or refund.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes or cancel it.

Important Note

We carefully check and prepare every order, but occasional mistakes, sizing issues, or product defects can happen.

Our goal is simple: make sure your little one gets something they love and that fits just right.

If there's a problem with your order, reach out to us and we'll do our best to resolve it quickly and fairly.

Contact Us

For exchange, return, refund, or replacement requests, please contact Babysaurus through WhatsApp or Instagram using the contact details provided on our website.

Please include your order number in every request so we can assist you as quickly as possible.